Armstrong makes every attempt to treat your goods as if they were our own, but accidents do happen. We are sorry you have found it necessary to report a claim, and we always attempt to settle all claims in an equitable and timely manner. We appreciate your cooperation in filling out the claims form. Upon receipt of the form, a file will be established and assigned to an adjuster.
You can print the form and fax or mail to us. Better yet, file your claims online for a speedier result.
Colorado Intrastate & Local Printable Form
Texas Intrastate Printable Form
Texas Local Move Printable Form
If you have moved within your same state or with the government or military, please contact our Claims Department at 800.522.0141.
General Instructions:
A. Please retain the damaged articles, including shipping cartons. These items must be available for inspection.
B. Time limit for filling a claim is 9 months from date of delivery on interstate moves and 90 days for local and intrastate moves. (Exception Military/DOD/GSA claims)
C. Please have shipping documents available at time of inspection.
D. Transportation charges must be paid prior to claim settlement.
Helpful Hints:
A. The ORDER FOR SERVICE NUMBER must be referenced on claim form and any subsequent correspondence or inquires. If not already entered on the claim form, this number can be found at the top right hand corner of the Bill of Lading. This number also appears on the top right hand corner of the Order for Service.
B. Complete top portion of form thoroughly. Include zip codes with addresses and area codes with telephone number. Please give us the phone numbers where you can be reached during normal business hours.
C. Complete all columns for articles claimed:
1. Not providing Inventory Numbers may delay the processing of your claim.
2. Give a brief description of article claimed including make and model number if applicable, (COFFEE TABLE, TV-XYZ, MODEL 123).
3. Describe the extent, location and nature of damage, (SCRATCH RIGHT EDGE, OR LEFT REAR LEG BROKEN).
4. Indicate the article's replacement cost today for same, or similar articles.
5. Enter the amount you are claiming in settlement. The CLAIM FORM is not complete without this amount.
6. If the claimed item was packed, please indicate whether the carton was damaged by marking YES or NO in the appropriate column. This information is important since we allocate responsibility to the party responsible for the reported damage.
D. Be sure all unpacking has been accomplished, and all items checked, before submitting claim.
E. Do not have any items repaired unless we advise you to do so.
Please feel free to call 800.522.0141 to talk to our claims department in person if you need help.